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RETURN & EXCHANGE POLICY

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IN-STORE PURCHASES

 

RETURNS & EXCHANGES 

WE DO NOT ACCEPT RETURNS ON ANY ITEMS, ONLY EXCHANGES ON CERTAIN ITEMS. 

Within 7 days of purchase, you can exchange your item, or we will issue you a store credit. If 7 days have gone by since your purchase, unfortunately we can no longer offer an exchange or store credit. 

To be eligible for an exchange: Items must not be washed, worn or damaged. All original tags must be attached and you will have to present a valid receipt. 

PLEASE NOTE: Due to the intimate nature and hygiene standards of certain items, it is not possible to return underwear, swimwear, socks, and earrings. 

Sale Items: All sale and discounted items bought in-store are a FINAL SALE. 

 

 

ONLINE PURCHASES

 

RETURNS & EXCHANGES 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.  

To be eligible for a return: Items must not be washed, worn or damaged. All original tags must be attached. 

PLEASE NOTE: Due to the intimate nature and hygiene standards of certain items, it is not possible to return underwear, swimwear, socks, and earrings. 

Sale Items: All sale and discounted items are a FINAL SALE. 

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 1-2 days.  

*Please note that your financial institution may take longer to reflect the transaction. 

 

SHIPPING

To return the item you purchased, please mail it to:  

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Aria 

777 Bay Street M207B 

Toronto, Ontario Canada  

M5G 2C8 

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend strongly that you use a track-able shipping service or purchasing shipping insurance. Aria is not responsible for packages getting lost on the way to us.